Original Commentary
Yes, that's this Ross order. No, Kimberly didn't tell anybody about it. It'd be too easy if Kimberly's first major problem went smoothly - Terrence

Modern Commentary
And the shipping department guy gets a name!

Does he report to Dan? There is a complicated relationship between the Shipping Department and the Product Delivery Department. I had considered having Dan try to muscle in on things, and increase Product Delivery's size and scope within the company. That didn't really happen. There was enough happening without that, though. - Terrence